诈骗:已支付预订费用,但地点已关闭,已向警方报案
我预先支付了在此处寄存行李的费用。当我在标明的营业时间内到达时,该处却已关闭——既无工作人员,也无标识,更无法联系到任何人。我为一项从未获得的服务白白损失了钱。
这绝非个别失误——而是诈骗:他们收取费用却不提供服务。我已就此事向警方报案。请务必避开该地点。
更新:
我联系了他们的客服,对方表示会“调查”。此后一直没有下文——既没有退款,也没有实质性进展,只有沉默。他们收取了在该地址实际上从未提供过的服务的费用,本应立即退款,却在拖延时间。
如果他们知道(或本应知道)该地点并未作为行李寄存点运营,就根本不该收取这笔款项。至少,一家正规的公司一旦确认错误,就会立即退款——而不是这样敷衍顾客。
诈骗!!!
SCAM: paid for a reservation, location closed, filed a police report
I paid in advance for a luggage storage reservation at this location. When I arrived during the stated opening hours, the place was closed — no staff, no signage, no way to reach anyone. I lost money for a service that was never provided.
This is not an isolated mistake — it's a scam: they take payment for a service they don't deliver. I have filed a police report regarding this incident. Avoid this location.
UPDATE:
I contacted their support and was told they would 'investigate.' Since then, nothing has happened — no refund, no real update, just silence. They took payment for a service that was never actually available at that address, and instead of refunding it right away, they're stalling.
If they knew (or should have known) the location wasn't operating as luggage storage, they shouldn't have taken the payment in the first place. At the very least, a legitimate company would refund immediately once the error is confirmed — not string customers along.
SCAM!!!