SVINDEL: Betalte for en reservation, stedet var lukket, har indgivet politianmeldelse
Jeg betalte på forhånd for en reservation af bagageopbevaring på dette sted. Da jeg ankom inden for de angivne åbningstider, var stedet lukket — ingen ansatte, ingen skiltning, ingen mulighed for at komme i kontakt med nogen. Jeg har mistet penge for en service, der aldrig blev leveret.
Dette er ikke en enkeltstående fejl — det er svindel: de tager betaling for en service, de ikke leverer. Jeg har indgivet en politianmeldelse vedrørende denne hændelse. Undgå dette sted.
OPDATERING:
Jeg kontaktede deres kundeservice og fik at vide, at de ville »undersøge sagen«. Siden da er der ikke sket noget – ingen refusion, ingen reel opdatering, bare tavshed. De modtog betaling for en service, der aldrig faktisk var tilgængelig på den pågældende adresse, og i stedet for at refundere beløbet med det samme, trækker de tiden ud.
Hvis de vidste (eller burde have vidst), at stedet ikke fungerede som bagageopbevaring, burde de slet ikke have modtaget betalingen. I det mindste ville en seriøs virksomhed refundere beløbet straks, så snart fejlen var bekræftet – ikke holde kunderne hen.
SVINDEL!!!
SCAM: paid for a reservation, location closed, filed a police report
I paid in advance for a luggage storage reservation at this location. When I arrived during the stated opening hours, the place was closed — no staff, no signage, no way to reach anyone. I lost money for a service that was never provided.
This is not an isolated mistake — it's a scam: they take payment for a service they don't deliver. I have filed a police report regarding this incident. Avoid this location.
UPDATE:
I contacted their support and was told they would 'investigate.' Since then, nothing has happened — no refund, no real update, just silence. They took payment for a service that was never actually available at that address, and instead of refunding it right away, they're stalling.
If they knew (or should have known) the location wasn't operating as luggage storage, they shouldn't have taken the payment in the first place. At the very least, a legitimate company would refund immediately once the error is confirmed — not string customers along.
SCAM!!!